Frequently Asked Questions:
Can I collect my order?
Regrettably we do not offer on-site customer collection due to our warehouse operations.
After ordering, when will I receive my package?
As we operate a 24 hour dispatch, smaller items take 1-2 days for delivery, whilst larger packages can take between 2-5 days. We advise to check the specific listing for a clearer indication. Public Holidays and Weekend delivery may vary dependant on the item you have ordered and the courier. Please visit our shipping policy page for more information.
Once your order is received, cleared and dispatched, you will be sent an email with all the tracking information.
Do you deliver outside UK Mainland?
In some circumstances, we can arrange delivery to Northern Ireland and The Scottish Highlands, cost dependent. For such queries, please contact us prior to purchasing and we will be able to assist you.
I have ordered more than one item, will they be delivered together?
Due to operating from different serviced warehouses, we cannot guarantee multiple items from the same order will be delivered together, although we try our best to do this.
Can I place specific delivery instructions on an order?
Yes you can. To do this, please add your instructions in the box at checkout or contact us at firstname.lastname@example.org as soon as your order is placed. Where possible, we will accommodate any special requirements as instructed.
How do I track my order?
Simply go to the confirmation email we sent after your order was dispatched and click on the tracking link provided. If you have any questions on tracking, please do not hesitate to contact us on email@example.com.
I’ve missed my delivery. What happens now?
If delivery fails, your courier will leave a card with further instructions. We will also attempt to contact you to rearrange delivery.
Can my delivery be left in a secure location?
If you request your goods to be left in a specific place (without a signature), we are not liable for any theft/damage/loss that may occur with this item ONCE delivery has taken place.
Please contact us via email and we will confirm if this request can be honoured by the courier.
I’ve changed my mind. Can I cancel my order?
Due to the fast dispatch and delivery service we provide, please email us on firstname.lastname@example.org immediately to cancel your order. Providing it has not been already been sent from the warehouse, we should be able to stop the order going out. If, however, the item has already been dispatched, delivery needs to be refused once it arrives at the door. If goods are accepted and signed for, we will not be liable for the return costs.
My item has arrived damaged/faulty/with parts missing. What’s next?
In the event of this situation, please contact our Customer Service team at your earliest convenience possible, to a maximum of 30 days of delivery to receive an effective solution. If possible, please attach your name, order number, address relevant photos and part numbers to assist the process.
What’s your returns policy?
All items must be returned within 30 days of the item being delivered. Please note, we ask our customers to contact us via email before attempting to return any goods for us provide the necessary returns information.
If returns are deemed unsuitable once received back to us, we will not be responsible for covering any costs incurred from returns postage.
If you have any other questions or queries and cannot find the answers in the above information, please do not hesitate to contact us at email@example.com and we can ensure we help with your request as quickly as possible.